BYG Tours Privacy Policy

BYG Tours (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our mobile app, website, and related services.

Information We Collect

We may collect the following types of information from:   

• Contact information: Your name, email address, and phone number.   
  
   
• Booking information: Your travel preferences, destination, dates, and other relevant information.
• Payment information: Your credit card or payment data (processed via secure third-party gateways).
• Device information: Your IP address, browser type, and other device-specific information.

 

Location Data

We collect precise location data, including background location, to:
* Provide real-time navigation and tour guidance.
* Trigger location-based audio or visual content
* Ensure a seamless tour experience—even when the app is not actively in use.

Background location access is required for uninterrupted guidance during walking or driving tours. You will be asked to grant explicit consent in-app before this data is collected.

How We Use Your Information

• Provide and personalize your tour experience
• Enable real-time route guidance and location-triggered content
• Manage bookings, payments, and account preferences
• Improve our app and service through analytics
• Communicate important updates and promotions

 

App Permissions

Our app may request the following permissions:

• Location (Foreground & Background): Precise location data (including background location) is required to provide real-time navigation and location-triggered content even when the app is not in use (for navigation and contextual tour content)
• Internet Access: To stream audio, maps, and content
• Storage: To cache downloaded tour data for offline use

You can manage or revoke these permissions at any time in your device’s settings.

 

User Consent & Prominent Disclosure

Before collecting any sensitive data, especially background location, you will:

• See a clear explanation of what data we collect and why
• Be prompted to accept or decline data collection
• Have access to this Privacy Policy from within the app

 

How We Share your Information

We do not sell your personal data. We may share it with:

• Our service providers: To process payments or provide cloud infrastructure  
  
   
• Law enforcement: Only if legally required

 

Data Retention & Security

We retain your data only as long as needed for the purposes outlined here. All information is stored securely using industry-standard encryption and access controls.

 

Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.   

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Request the deletion of your personal information.
• Object to the processing of your personal information. 
• Revoke consent for background location tracking.  
  
   

To do so, contact us at: info@bygtours.ai

 

Changes to This Privacy Policy

 We may update this policy periodically. Changes will be posted on this page and, when required, notified to you in-app.